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Question

Customer Payments collected in Calendly event missing from my Stripe account

  • January 15, 2024
  • 1 reply
  • 66 views

I recently had a group event in which I collected payment using Calendly integrated with my Stripe account.  It’s been 4 days since the event and the funds aren’t showing in my Stripe account and haven’t been deposited into my bank account like they normally would.

What can I do to resolve this and how do I avoid this happening in the future?  Thanks!

 

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1 reply

jillian
Community Manager
  • Community Manager
  • January 15, 2024

Hi @Christina50246!

I would definitely recommend reaching out to Stripe’s customer support team for this. We have no visibility into the payment side of things for Stripe so I’m hoping they can take a look at your Stripe account for you and tell you where your money is. I’d be wondering the same thing too.

Good luck!