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Hello. I’ve seen several conversations here on charging clients later and I understand Calendly cannot do that. My question is when the info is sent to Stripe, is Stripe directed to save the client’s card details? If yes, then I can manually go to Stripe later and charge an additional fee per my terms.

 

Here’s my scenario. Clients book an inspection with me and understand that I will give them two options to move forward after the inspection. However, if they choose neither, I charge a fee for the initial inspection. I’m fine with charging them say $1 when they book (since Calendly has to charge something right away to collect card details). But what I want to know is if Calendly will direct Stripe to save the card details. If yes, then when a client doesn’t pick an option to move forward, I can go to Stripe and manually charge them the remaining fee. If no, then I did an inspection for only $1 and may has to fight with the client to get them to pay the rest of the fee.

 

I would like to avoid charging them the entire fee at the time of booking.

Thank you.

Hi @Megan08531,

 

Once the payment is sent to Stripe, Calendly has no control over how that information is retained. That said, I’ve done some digging around and long story short I think that ‘yes’ this can be achieved but may require some intimate knowledge of Stripe software. It looks like in Stripe, you can set up so that payment details are saved for future charges. I’m not sure what it looks like on their end so can’t say whether you will need to know some coding or if there is an out of the box solution. You may want to reach out to Stripe directly because all of those settings would be controlled by them. We just supply a portal that connects to their application. Link below, live support option is at the bottom the right hand menu. You will need an account to talk to someone, fyi.

 

 

 

 

Stripe - Support 

 

 


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