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Hi everyone,

I am asking this question on behalf of another Calendly user, as I’ll be supporting them. When we test a meeting in her calendar, that meeting appears duplicated, and she gets a message saying ‘this meeting conflicts with another’.
 




However, on each test we only tried booking one meeting, for an event she created. She only had one meeting event in her whole Calendly account.
Steps were:

  • she created the event: e.g. ‘30 min Intro meeting’
  • she sent me the link
  • I booked and selected a time/date when she was available
  • the invite came through, for both of us but in her calendar appears duplicated. 

I’m not sure if it’s because she is the organizer and then, once I book the meeting invite, she’ll also be attending? However, i have done this with other  Calendly accounts and have not encountered this issue.
I’m struggling to find an answer, and noticed the chat/submit a ticket function on Calendly shows an error, whether logged in or not -  appreciate the support. 

Monica

 

 

Hi ​@Monica818 - Thanks for reaching out!

In regards to chat - there is currently an issue with the provider we use thats causing this error, but the community is here to provide help in the meantime!

In regards to what the user is seeing on their calendar - Anytime we see an issue like this, its most likely another integration thats causing a duplicate event. I would check to see if something like Zapier or Hubspot is connected to their account causing the duplicate event to be created.

Does the duplicate event only appear after you accept it? If so, then it might be something outside of Calendly thats posting another event to their calendar.

Let me know if you need anymore help! I’m happy to dig into this with you.

Hi ​@David , thanks so much for getting back to me!

No problem, I understand.

As for the user, I’ve checked her integrations but there’s nothing integrated apart from her calendar, and she only has one calendar, which is a google calendar (I don’t know if it makes a difference). The duplicated event appears straight after I book meeting, no only after acceptance. 
So: I book a date/time - she get’s the request in her email and calendar - and straight away she gets the ‘conflict’ message I mentioned previously. 

Thank you,
Monica 

Okay great, thanks for checking that ​@Monica818 - The next thing I’d recommend is having them check their Calendar Audit Log: https://support.google.com/a/answer/6110475?hl=en

This should help them track down exactly where that duplicate is coming from!

Let me know if you have any questions.

Thank you ​@David

So there’s nothing from within Calendly that would need to be modified?

Also, can I please check, would they be ok to open a new Calendly account with a Gmail alias, but any notifications and appointments still be linked to her existing Gmail/Google calendar?

Hi ​@Monica818 - Yes thats right, theres nothing extra inside Calendly that would need to be modified.

Also yes that should be fine - They could use an alias or an alternative email. They would just need to make sure their Calendar is connected through the connections page here: https://calendly.com/app/availability/calendar_settings

You can set any calendar through that page to be the one events are added to - So they should be good to go!

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