Email confirmations are not being delivered

I am experiencing the same issue. 

I’m having the same issue.
It was reported here early last week by another user. Seems like it’s a widespread problem. I contacted Calendly support about it last Thursday and they basically said they were aware of it but they had no ETA for fixing it. It’s now Monday and it’s still not fixed, and no update. I’m having to send personal follow-up emails to anyone who makes a booking, to make sure they have all the info. 

I’m very surprised that Calendly aren’t more proactive with following up on this, as it’s affecting core booking communications on paid accounts. If it goes on for much longer I imagine they’ll need to offer partial refunds / service credit.

I’m having the same issue, but oddly enough, only for one event type.

It’s causing significant inconvenience for both me and my students, because they don’t receive the Google Meet link (so they have to contact me for it) and they aren’t able to reschedule the meeting on their own (so they have to contact me to do it)--all of these adds a lot of back and forth, which is not only not ideal, but increases the risk of miscommunication. (I’m an ESL teacher.)

I hope Calendly gets on this. I really don’t want to shop around for another scheduling platform, because I really like Calendly in general.

Hi all - Thanks for the reports, please continue to let us know if you run into this.

As a workaround, you can try creating Workflow thats triggered to send shortly after the event is booked. The Workflow can be configured to include all of the meeting information so you won’t have to send it manually. Some users have started doing this while we are working on a fix.

Once I hear any updates, I’ll let you all know!

Yes, having same issue and it’s definitely an inconvenience, especially to those that are booking and not receiving confirmations from my business.  Please prioritize this!  

ello Calendly Team,

I’m writing from Germany regarding an ongoing issue with missing email confirmations.

Over the past days/weeks, several of my clients did not attend scheduled meetings because they never received a confirmation email and therefore assumed the meeting would not take place.

For me, every missing client directly means lost income. This is a serious problem for my business, especially since this issue is clearly on Calendly’s side and not caused by incorrect settings from my end.

I am aware that there is currently only a workaround solution, which confirms that this is a known technical issue. However, the financial impact remains entirely on my side.

For this reason, I kindly ask you to clarify:

• why this issue has not been fully resolved yet, and

• how Calendly plans to compensate or credit affected subscriptions, as I am currently paying for a service that is not functioning reliably.

I appreciate your prompt support and expect a solution or subscription credit due to the losses caused.

Best regards,

Hi all - Our developers are still looking into the issue. 

In the meantime, if you haven’t already,  I’d recommend reaching out to our support team so they can look further into your specific issue. They’ll be able to take a look at the email deliverability to see if its related to the overall issue or something different.

You can reach out to our team via chat (Which is much faster) or email at support@calendly.com

Hi again! Our developers have seen less cases of this happening across the board, notification emails should be restored at this point. 🙂

However, If you are still seeing missing confirmations for invitees, the most helpful details we can gather are the approximate date and time of the missed message, the invitee email address, and whether the event type is using calendar invitations or email confirmations. With that information we can dig further into the notification path and understand what happened.

Once you gather these details, please send it to support@calendly.com. Our support team will be more than happy to assist from there! If these details are sent through the Community, they will be removed to prevent sharing of personal information.