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Steve11467
Community Member
October 14, 2024
Question

End-user trying to sync O365 calendar - token error

  • October 14, 2024
  • 2 replies
  • 175 views

I have a user who is receiving the following error when trying to sync the Calendly. I found documentation for how a user can find their plug-in key, but 1) as I walked through the process it appears the video’s navigation of the site is outdated, as I could not find the same areas in the same manner, and 2) I still could not find a plug-in key, so I wasn’t sure if it was needed for O365 accounts. Also I am unable to access this key as an admin for my employees, and am unsure if that’s by design.

 

 

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    2 replies

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    FrancaCompare
    New Community Member
    November 13, 2024

    Hello, after a Windows update, I happen to have the same issue. No solution found yet. Anyone able to help? Thank you

      David
      Community Manager
      David
      Community Manager
      November 13, 2024

      Hi all! 

      For an issue like this, I would recommend reaching out to our chat bot and getting a new install package for the Outlook Plugin. Once you have it, you can reinstall the plugin and start fresh - If this doesn’t work, I’d reccomend working with an agent through the chat or by emailing support@calendly.com. They should be able to get you squared away from there!

      Let me know if you have any other questions. 🙂

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