Hello @Ashley05555!

Firstly, I’m sorry to hear this! Let’s clarify a few things: 

1. On the free plan, you can have one active event type
2. This event type must be a one-on-one event type
3. You cannot use Group Event Types, Collective Event Types or Round Robin Event Types on the free plan, even if they are the only event type you have created

The most likely issues when I hear a user stating they cannot turn on an event type without upgrading are: 

• You were on the two weeks Free Teams Trial period which has now ended, and
• You created an event type other than a one-on-one event type during that trial, or
• You were on a paid plan which you have cancelled, and
• You created an event type other than a one-on-one event type when on a paid plan, or
• You are on a paid plan that does not support the event type you are trying to turn on (Round Robin event on a Standard plan)

If you are attempting to turn on a group, collective or round robin event type you will need to upgrade to the corresponding plans. Group Event Types and Collective Event Types can be created/turned on with our Standard plan. Round Robin Event Types can be created/turned on with our Teams Plan. You can read more about our plans, pricing and features on our Pricing Page! Note: an annual subscription will result in a 20% discount for all paid plans! Here is an overview of our plans: 

Our Free plan is always free!

For individuals starting out with basic scheduling
Free Features

• Unlimited meetings with one event type
• One calendar and integrations with Google Meet, Microsoft Teams, Slack, Zoom, and more 
• Customizable booking links and page branding
• Automated event notifications
• Embedded scheduling on your site

Standard
Our Standard plan is:

• $10/user/month (billed annually)
• $12/user/month (billed monthly)

For small teams or individuals with more sophisticated scheduling needs
Standard features include all Free features, plus

• Group and collective event types
• Multiple calendars for availability and scheduling
• Unlimited one-on-one event types
• Reminders, reconfirmation requests and other workflows
• Customizable branding and logos on your website
• Hubspot, Paypal, Stripe, and 100s of integrations
• Live chat support

Teams
Our Teams plan is:

• $16/user/month (billed annually)
• $20/user/month (billed monthly)

For the admin that wants more, including Salesforce and Round Robin.
Teams features include Standard features, plus

• Connect to Salesforce to flow meeting data into the CRM
• Round Robin events
• Route leads with Hubspot, Marketo, or Pardot forms
• Lock and sync admin-managed event templates

I hope this helps!