Events not updating to calender

Hi ​@Conscious77537, sorry to hear that. Three times in a row is both a lot and really unfortunate. I’d like to ask a couple questions to help us better understand the problem because what you are describing is outside of Calendly’s intended behavior. 

When you say “...customers that were logged on calendy and email confirmation sent out...”

1. “customers that were logged on calendy” - Were the potential customers using your booking page to book time with you? Or were they logged into their own Calendly accounts and you booked time with them via their booking links?
2. “...email confirmation sent out...” - Assuming they were using your booking link, this makes me believe that they booked time with you but didn’t accept the meeting invite and thus it wasn’t scheduled. When an invitee books time with you, they have to accept the calendar invite. This is a basic feature of all online calendars and not something Calendly can control. Also, sometimes invitees accidentally decline the request. That is something to check on. 

• One last thing to check is that your invitee[s] may have inadvertently cancelled your meeting and so it would be deleted from your calendar. You can check this in your Meetings Page by navigating to past meetings. Would you mind taking a look and seeing if you have any cancelled meetings?

Again, very sorry for the confusion and any ongoing ramifications that might have. Let us know if checking on the above explanations helps and we will walk you through any next steps. 

Hello There sean
Thanks for taking the time to respond
Its just happened again ….. so frustrating .
so firstly nothing has changed my end actually …. i am using some traking software with a google add campaign could that interfere with the calender booking ???
My prospective clients are using a calendy link on my website im sent confirmation via email from calendy and the event is logged to the calendy schedule though does not sync with my calender.
other events of the same type do sync its just some that dont …. and i have no idea why.
thanks for any additional help
regards
Matthew

Hi ​@Conscious77537 - Sorry to hear this is going on still.

Two things we can do here moving forward:
1. You can try disconnecting and reconnecting your calendar from your connections page here: https://calendly.com/app/availability/calendar_settings
During this process I recommend taking the time to verify what is set as the Add to Calendar here:
 

From here, make a few test bookings with yourself to see if it works.

2.If the issue is still ongoing, I would reach out to our support team either via chat or by emailing support@calendly.com. They can dig a bit deeper into what might be going on here!

​​​​​​​Let me know if you have any additional questions.