Four meetings are being created instead of one

Hi ​@Kent01446 - Thanks for reaching out.

Would you be able to create a test event and send over a screenshot for each of those that are created? I haven’t heard of any issues on our end that cause duplicate events. Most of the time this happens this is due to an external integration causing a loop with events being created on the calendar. I can look into it further from there. 

Let me know if you have any questions.

All the events are identical. 

I have attached an example.

I have even created a new event type from scratch and get the same behaviour.

I get only one email.

Any help is greatly appreciated as this will make me stop using Calendly, which I like.

I am integrated with Zoom (where there is only one meeting created) and Exchange.

Understood, thanks for checking this for me - One other thing I’d like to check is to see what happens when you disconnect your calendar, and try scheduling a new event. You can disconnect your calendar from this page here: https://calendly.com/app/availability/calendar_settings

Once disconnected, schedule a new test event and we’ll see if we see any events appear.

Has this been happening since you’ve started your account, or is this something new thats occurring?

Let me know.

It is new behaviour.  I will test it.

No calendar event was created when I disconnected Exchange.

Got it - Thanks for checking this. If you reconnect the calendar again, does it still trigger those four events? Let me know.

Additionally, If you haven’t already - I’d also recommend chatting in with our support team by using the bubble inside of your account here:

If you have any issues contacting our support team or seeing the chat bubble, this article gives you a few steps to try as well:
https://help.calendly.com/hc/en-us/articles/26733559522199-Troubleshooting-access-to-chat#h_01J926JJ6M0TC682M3P7XBXZTZ

I think support would be the next best step as they could start a phone or zoom call and dig through this issue live with you, and see the same workflow you are as well.

let me know if you have any questions!

After reconnecting to Exchange, it seems to only create one calendar invite!

Issue resolved though never explained.

It appears as though Functional cookies were being blocked and that was blocking chat. No idea why that started happening right when I most needed help and made no changes to the cookie settings.

Great help much appreciated.

Hi ​@Kent01446 - Glad to hear this is working now! 

If you run into anything else, don’t hesitate to reach back out.