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Question

Getting In touch with support...

  • 19 June 2024
  • 1 reply
  • 35 views

I recently changed the domain I'm working from "swierscoaching” to “swiermiedema”. Most works fine, but for the Firefox add-in, that keeps presenting links to the old domain, which no longer exists, and results in 404 errors.. When I try to approach support for this, I get a blank help screen, so I'm not getting further there. Any ideas?

Here is the screen, which is impossible to use:

 

Hey there @SwierM -- so sorry to hear this!

Some of our users are having issues accessing our live chat feature, so let’s figure out if you are one of them, first. 

Troubleshooting steps to fix the support page: 

  • clear cache and cookies (steps below)
  • completely exit and restart browser
  • check browser for app updates > install > restart browser
  • try another browser entirely
  • try an incognito/secret browsing window
  • try another device entirely

We suggest clearing your cache and cookies to see if it resolves this issue!

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!
 

Thank you!