A client today received 8 notifications about our meeting 1 hour in advance. What’s going on and how can we fix this ASAP.
Joan
Solved
Haywire notifications
Best answer by Kelsi
A client today received 8 notifications about our meeting 1 hour in advance. What’s going on and how can we fix this ASAP.
Joan
Hey again! I know you haven’t responded to my first comment just yet, but did want to let you know something I’ve just been informed of!
Calendly had a bit of a glitch this morning. This glitch resulted in some users seeing duplicate Workflows for any reminders (SMS, email) that were set to fire between 8:40am to 9:30am today.
If your duplicate notifications were Workflows, this is almost certainly what caused the problem -- and it should not happen again (any time soon)!
I hope this helps!
This topic has been closed for replies.
Hey there
Sometimes technology does just go haywire -- but sometimes there is a reason and we can figure that reason out! I will need some more information in order to assist, here.
- What notifications did the customer receive repeatedly?
- Were they SMS reminders set up via Workflows?
- Were the email reminders set up via Workflows?
- Were they calendar reminders from the invitee’s calendar?
- Were they emails from notifications@calendly.com?
Once I have some more context I will dig in and do my best to find a resolution for you.
Looking forward to hearing back from you!
A client today received 8 notifications about our meeting 1 hour in advance. What’s going on and how can we fix this ASAP.
Joan
Hey again! I know you haven’t responded to my first comment just yet, but did want to let you know something I’ve just been informed of!
Calendly had a bit of a glitch this morning. This glitch resulted in some users seeing duplicate Workflows for any reminders (SMS, email) that were set to fire between 8:40am to 9:30am today.
If your duplicate notifications were Workflows, this is almost certainly what caused the problem -- and it should not happen again (any time soon)!
I hope this helps!
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