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I am dyslexic and need verbal communication to ensure i am understanding - not only the product itself but also the services I do need and setting them up correctly etc…   However all I get are uncaring Chat people who get inpatient and nothing can get resolved as the amount of writing to ensure I am understanding it.  Sometimes a 5-10-15 or30 minute conversation and give clarity to a 2+ day chat marathon - I do not understand companies like this who leave learning disabled people on an island with no solutions. I gave up on the last chat as I fell rushed and more confused than why I contacted them.  Of course - I never have confidence in a support/service system when I find out it is ZenDesk. Now I have a system that I can’t be used as I can’t get answers.   So now what?   PS the ZenDesk person did not care that I was dyslexic and/or had no idea of what that means? 

Hi ​@Nell45487 - So sorry to hear you’re running into some trouble regarding this. I can only imagine how tough it can be, especially when working over chat.

If you do chat in again, you can request a phone or Zoom call to go over your issue verbally, if the agent isn’t available at that time, they can send a meeting link your way to make that happen. If this was not the case, let me know and I would be happy to take a look.

Either way, we’re here to help in anyway we can. Just let me know! Thanks Neil.

 

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