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Lisa83583
Community Member
January 6, 2025
Question

HELP with support

  • January 6, 2025
  • 3 replies
  • 214 views

I have not been able to get through to a live agent for support.  Does someone now how long the wait times generally are for a live agent over chat, or is there a way to call in?

This topic has been closed for replies.

3 replies

David
Community Manager
David
Community Manager
January 7, 2025

Hi ​@Lisa83583 - Sorry that you’re running into this! Just wanted to loop around to see if you’re still running into issues?

Live chat waiting time is usually around 5-10 minutes during the week, but this fully depends on how busy we are. If you’re having trouble reaching out via chat, I’d recommend using a separate browser or using the browser in incognito mode. Additionally, you can email them at anytime at support@calendly.com. 

Let me know if you’re seeing any errors or running into anything else!

Q
Q-Route2023
New Community Member
January 8, 2025

Hi there - I have the same issue right now - I can’t get through online to ask a question about Calendly unavailability on my website.

 

David
Community Manager
David
Community Manager
January 8, 2025

Hi ​@Q-Route2023 - Thanks for sending this over. 

Does this same issue occur across different browsers? Usually when I’ve seen this either trying another browser or clearing my browsers cache and cookies fixes it. You can also try using the Chat option when logged into your account, which is found in the bottom right-hand corner of your main events page:
 

 

Let me know if this works!

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