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Hi,

we’ve customized the confirmation and reminder emails sent to our invitees – no issues there.

But the emails we as hosts receive after a booking are extremely cluttered and hard to read. The formatting is messy, with way too much text, and the key info is not easy to scan at a glance.

Same goes for the Outlook calendar event (via Microsoft 365 integration):

The event title and calendar entry text are poorly structured, making the calendar view hard to use efficiently. Right now, we have to manually edit the subject and event content every time to make it useful.

Questions:

  • Is there any way to customize the confirmation emails that we (the organizers) receive?
  • Where can we set the calendar event title and body content that gets pushed to our own Outlook calendar?

Would really appreciate guidance on how to streamline this – it costs us unnecessary time with every booking.

Thanks in advance!

Heiko

Hi ​@bbzbali - Thanks for reaching out!

Right now there is not a way to adjust the hosts email thats sent from Calendly when a user books a meeting. This is limited to only the Calendar event, and the invitees email. Both of these can be adjusted here under your event settings:
 


 

 

We’ve had users leave feedback on this before, so I can get this passed along to our product team for them to review - Hopefully this is something we’ll see in the future!

Let me know if you have any questions.

Thanks for your reply, David.

To be honest, it's a bit frustrating that organizers can’t customize their own confirmation emails or calendar entries. These messages are full of clutter and hard to scan quickly — and the calendar subject line is far from practical.

From a workflow perspective, this feels like a very basic feature that should be available by default. The ability to define how information shows up in our calendar and inbox is just as important as what the invitee sees.

Would be great if this could be prioritized by the product team. It would really improve day-to-day usability.

Thanks again,
Heiko

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