I have been trying to connect with a support person for two business days and have not received any response to the chat session request or to direct emails to billing@calendly.com. The online payment modal requires a zip code, but Calendly does not provide a zip code field, so I am stuck in a loop and cannot upgrade the subscription.
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Hi
We had another user make a post about issues upgrading their account, could you try the steps they left to see if they work? You can find the post here:
Let me know if that works or if you have any other questions
Thank you for your reply. I will try the suggested method to update our billing. I agree with the other user that this process is not intuitive at all. Calendly should work on its User Interface to improve the experience and guide customers in a more efficient manner. Your chat bot was unable to guide me, and I received no responses via email. My last resort was this community chat, and it should not have taken this long to find a solution. I do not auto-fill sensitive information and would not have known to click that option. Pertinent details should be presented on the primary billing screen. Thank you.
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