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Over the last few months I’ve had the same person (a local stranger) book 10 different in-person appointments in my calendar and he hasn’t shown up to any of them. From his answers to the questions he needs to complete the booking, I believe he is a real person, not a scammer or a bot, however I’m wasting mine and my staff’s time with him not showing up and he doesn’t reply to our emails. I also have automated reminders set for 24 and 12 hours before.

 

How can I automatically reject or block his email address when he tries to sign up for further appointments? Or can I block keywords from being able to submit the form, that would work too.

 

Unfortunately I need to keep it as a free booking event because it’s lead-based.

Hi @Lyrical76755!

Thanks for reaching out on this, sorry that this is going on!

At this time, there is not a way to automatically block users from booking with you - My apologies! However, I do know that our product team is working on some features for this and we should be seeing this come out in the near future. I don’t quite have a timeline on this yet, so in the meantime you would just need to keep an eye out for their submissions, and cancel them manually.

I do know that some users will utilize a Routing Form that they have their clients fill out first, then, if their email matches any within the Form Logic, they are redirected to a separate page, instead of their booking page. You can read more about creating Routing Forms and setting up specific logic for this here: https://help.calendly.com/hc/en-us/articles/4418606043927-How-to-create-a-Routing-Form

Let me know if you have any questions on this!

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