How do I customize email sent on confirmation when booked?

Hey @SaltusWellness!

While there is no way to remove the “add to calendar” button from an email confirmation, I can help with customizing the content of the email if you’d like to include instructions!

For some context, with Calendly, there are two types of notifications: Email Confirmations & Calendar invitations.
 

1. With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that's associated with your Calendly login email. You can modify this on Account Settings page.
2. With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your Add to calendar email on your Calendar Connection page.

Note: Calendar invitations are not compatible with the Outlook Plugin (for Windows users). Users with either of these calendar connections set up as their "add-to calendar" on their Calendar Connection page will be defaulted to Email Confirmations. 

In order to personalize your email confirmations, click into your event type settings > click “notifications and cancellation policy” > click “personalize” next to “email confirmations” > type whatever you’d like into that text body > click “save and close,” and you’ll be all set!

I hope this helps! Let us know if you need more guidance!