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When a user books an event they get an email with ics file attached.  It also has a button at bottom to save in calendar but all it does is open a download for ics file and not add to outlook calendar.

Is there a way to customize the message so we can have instruction on how to add to calendar via ics?  All clients will be using outlook application.  Would also be nice to remove the add to calendar button since the attachement can be used directly without downloading a duplicate copy.  Would be nice to add logos and stuff in future.

Thanks

Hey @SaltusWellness!

While there is no way to remove the “add to calendar” button from an email confirmation, I can help with customizing the content of the email if you’d like to include instructions!

For some context, with Calendly, there are two types of notifications: Email Confirmations & Calendar invitations.
 

  1. With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that's associated with your Calendly login email. You can modify this on Account Settings page.
  2. With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your Add to calendar email on your Calendar Connection page.

Note: Calendar invitations are not compatible with iCloud Calendar or the Outlook Plugin (for Windows users). Users with either of these calendar connections set up as their "add-to calendar" on their Calendar Connection page will be defaulted to Email Confirmations. 

In order to personalize your email confirmations, click into your event type settings > click “notifications and cancellation policy” > click “personalize” next to “email confirmations” > type whatever you’d like into that text body > click “save and close,” and you’ll be all set!

I hope this helps! Let us know if you need more guidance! 

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