Skip to main content

I need to change my staff’s email from their Gmail to an Outlook email, but in the Profile < Log In Preferences < Change Email section, it requires me to use Google.  How/Where can I bypass Google to update my email? It prompts me to log into Google when I do the steps above and takes me in circles

Hey there @Brian63612 - thanks for posting! I am sorry you are stuck in this loop. Firstly, to attempt to troubleshoot on your own, please take the below steps!

  1. Clear your cache and cookies (steps below) 
  2. Try again in the same browser
  3. If that does not work, try in a new browser all together
  4. Still stuck? Try an Incognito/Secret browsing window
  5. Lastly, attempt to run any needed app updates on your browser and/or try another device to see if it breaks the loop

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue, please reach out to our support team (available 24/7) by logging into your account and clicking “help.” They are able to offer more personalized support for things like login changes, and will be glad to resolve this for you! =) 

I hope this helps!

Sign up for CX Hours and meet our CX Experts.'
Terms & ConditionsCookie Settings