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Community Member
May 13, 2024
Solved

How to create a secret event?

  • May 13, 2024
  • 13 replies
  • 717 views

I have a standard account with Calendly. I wish to create a package booking and my inderstaning is that I need to make part of the package sercet. However I dont have that option when I click on the cog symbol. Can you please help? Thank you in advance. 

 

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Best answer by Kelsi

Hey there! Thanks for your post. Great question. 🤗

When you click into an event type, click the “gear” in the top right corner of the editor > click “make secret”.

You’re all set!

13 replies

Kelsi
KelsiAnswer
CalPal Emeritus
May 14, 2024

Hey there! Thanks for your post. Great question. 🤗

When you click into an event type, click the “gear” in the top right corner of the editor > click “make secret”.

You’re all set!

Kelsi - Calendly Community
Community Member
May 14, 2024

Kelsi, 

 

Thank you so much for your reply. Unfortunately, I dont have this option. In the dropdown I only get: Edit, Edit permission, Add internal note, Clone and Delete. 

 

‘make secret’ isnt an option. 

Kelsi
CalPal Emeritus
May 14, 2024

Kelsi, 

 

Thank you so much for your reply. Unfortunately, I dont have this option. In the dropdown I only get: Edit, Edit permission, Add internal note, Clone and Delete. 

 

‘make secret’ isnt an option. 

Hey again! I am so sorry to hear this. That doesn’t sound right! I wanted to respond and let you know that I am doing some research and digging into possibilities for you. I will come back with what I can find ASAP! =) 

 

Kelsi - Calendly Community
Community Member
May 14, 2024

Thank you for your help and response. 

Kelsi
CalPal Emeritus
May 14, 2024

Thank you for your help and response. 

Of course! The “make secret” option should be there for you, and I do see that it is not. Unfortunately, troubleshooting that from community is not quite possible, falling outside our scope, but I do want to make sure you get help figuring it out! 

After digging into this with a colleague, I want to ask that you reach out to our support team. They are available 24/7 via live chat and you can reach them by clicking “help” or “chat now” when logged into your account.

Let me know how it goes! 

Kelsi - Calendly Community
Community Member
May 15, 2024

This may sound strange but I find it almost impossible to contact them. Can you share and email or advise how I can contact them easily. I am finding the whole process challenging and very time consuming and very complex. 

Kelsi
CalPal Emeritus
May 15, 2024

This may sound strange but I find it almost impossible to contact them. Can you share and email or advise how I can contact them easily. I am finding the whole process challenging and very time consuming and very complex. 

It doesn’t sound strange if it’s your experience! I really do apologize for that. It should be very simple to connect via live chat. The chat bot will ask you a few questions about what you need help with, then connect you to an agent. What issue are you running into there? Unfortunately this is the best way to get in touch with support (and the fastest). I would LOVE to help you figure this out here myself, but it’s a bit outside the scope of community, again. 

Please do reach out to support via live chat and if you cannot connect for some reason, let me know. Thanks! 

Kelsi - Calendly Community
Community Member
May 15, 2024

Kelsi, thank you for your time and help. Can you direct me how  I get in contact with “live chat”. Where on the site do I see the link? 

Kelsi
CalPal Emeritus
May 15, 2024

Of course, @Mairead32004 - happy to! Log into your Calendly account and click “chat with us” in the bottom, right-hand corner. It looks like this!

Sorry for mistakenly writing “chat now” in my previous comment. 

I hope this helps!

Kelsi - Calendly Community
Community Member
May 24, 2024

Kelsi, I am disipointed that I didnt get a reply to you last email. I am unable to contact Calandly. I have purchased a package that it not providing me with a service I expected. I cant contact the admin or the office as when I access the page it want acceot a message from me. Can yo please advice how I can address my queries /poblems.