I have a standard account with Calendly. I wish to create a package booking and my inderstaning is that I need to make part of the package sercet. However I dont have that option when I click on the cog symbol. Can you please help? Thank you in advance.
Best answer by Kelsi
Hey there! Thanks for your post. Great question. 🤗
When you click into an event type, click the “gear” in the top right corner of the editor > click “make secret”.
You’re all set!
Hey there! Thanks for your post. Great question. 🤗
When you click into an event type, click the “gear” in the top right corner of the editor > click “make secret”.
You’re all set!
Kelsi,
Thank you so much for your reply. Unfortunately, I dont have this option. In the dropdown I only get: Edit, Edit permission, Add internal note, Clone and Delete.
‘make secret’ isnt an option.
Kelsi,
Thank you so much for your reply. Unfortunately, I dont have this option. In the dropdown I only get: Edit, Edit permission, Add internal note, Clone and Delete.
‘make secret’ isnt an option.
Hey again! I am so sorry to hear this. That doesn’t sound right! I wanted to respond and let you know that I am doing some research and digging into possibilities for you. I will come back with what I can find ASAP! =)
Thank you for your help and response.
Of course! The “make secret” option should be there for you, and I do see that it is not. Unfortunately, troubleshooting that from community is not quite possible, falling outside our scope, but I do want to make sure you get help figuring it out!
After digging into this with a colleague, I want to ask that you reach out to our support team. They are available 24/7 via live chat and you can reach them by clicking “help” or “chat now” when logged into your account.
Let me know how it goes!
This may sound strange but I find it almost impossible to contact them. Can you share and email or advise how I can contact them easily. I am finding the whole process challenging and very time consuming and very complex.
This may sound strange but I find it almost impossible to contact them. Can you share and email or advise how I can contact them easily. I am finding the whole process challenging and very time consuming and very complex.
It doesn’t sound strange if it’s your experience! I really do apologize for that. It should be very simple to connect via live chat. The chat bot will ask you a few questions about what you need help with, then connect you to an agent. What issue are you running into there? Unfortunately this is the best way to get in touch with support (and the fastest). I would LOVE to help you figure this out here myself, but it’s a bit outside the scope of community, again.
Please do reach out to support via live chat and if you cannot connect for some reason, let me know. Thanks!
Kelsi, thank you for your time and help. Can you direct me how I get in contact with “live chat”. Where on the site do I see the link?
Of course,
Sorry for mistakenly writing “chat now” in my previous comment.
I hope this helps!
Kelsi, I am disipointed that I didnt get a reply to you last email. I am unable to contact Calandly. I have purchased a package that it not providing me with a service I expected. I cant contact the admin or the office as when I access the page it want acceot a message from me. Can yo please advice how I can address my queries /poblems.
Kelsi, I am disipointed that I didnt get a reply to you last email. I am unable to contact Calandly. I have purchased a package that it not providing me with a service I expected. I cant contact the admin or the office as when I access the page it want acceot a message from me. Can yo please advice how I can address my queries /poblems.
Hey! I am so sorry, and 100% understand your frustration here -- the last response I sent to you, here, was on May 15th, and I did not hear back from you after that. I was unaware you were still waiting to hear back -- or I would have absolutely reached out sooner. =) I totally agree that you need quick assistance on this matter. Let’s get you connected with support!
If you are having issues using live chat, please try the following:
How to clear browser cache
If you are still unable to connect with support via live chat after these troubleshooting steps, please let me know with a response here on your post. I will look into it for you at that time!
Edit: our support team should be reaching out to you via email. Please keep an eye out!
I was having the same issue and stumbled upon this post, but then found the solution so thought I’d share it here for the next person.
I also didn’t have the “Make secret” button on the gear dropdown when looking at the Event types page. I found that if I clicked on each individual Event type to Edit them, then there is another gear dropdown at the top of the page towards the left. This one does contain the “Make secret” option.
It’s “Make public” in this screenshot as I had already made it secret and taken the screenshot and couldn’t be bothered to do it again.
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