Hello, please update us with the current status to resolve this issue. Additionally, please offer a discount or refund to us having paid for services not provided.

J

John28467

New Community Member

Hi,

We have a paid pro plan and are able to toggle off the branding - as explained in the guides here

However, even when the Use Calendly branding option turned off, we get a label “powered by Calendly” in our embed forms on our website.

What should we do to get rid of the branded banner “powered by Calendly”. It appears to us that this is a bug that needs to be fixed by Calendly. Can we have a timeline when this will be fixed?

Sean Marlin

Community Member

Hi everyone in this thread! I’ve been talking to some people on the backend here and we now have a timeline on this, which is one to two weeks.

A bit of explanation, at the moment there is an issue with permissions and who manages them in an account. What is happening is that currently whatever setting an Account Owner sets is being applied to everyone across the entire account regardless if folks try and toggle it. We are working to resolve this and should have a fix in one to two weeks.

As a stop-gap if you are experiencing issues you can request the owner of your account to disable the logo. We will update this thread when we have updates!

Sean Marlin

Community Member

Hi everyone! I’m circling back here to confirm that the bug which would not disable the Calendly branding should be fixed. We apologize for any and all inconvenience and would like to thank everyone for their patience while we worked through this issue.

If you are still experiencing any issues please respond here in this thread or reach out to our customer support team as they can diagnose your issue live via chat → Contact Customer Support

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Losidb

New Community Member

Despite the fact that we’re on a paid plan and you claim that this has been fixed, seems like your powered by calendly badge is still there!

B

Bridge Financial

New Community Member

Yes, still an issue on mine. Please resolve.

E

EZ36028030

New Community Member

Still a problem here as well.

jillian

Community Member

Hi all. We checked a few of your account’s customer facing pages and didn’t see the banner anymore which makes me think you might be seeing an old cached version with the graphic. Can you try clearing your cache and cookies and see if that resolves the issue? Let us know!

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EZ36028030

New Community Member

I had done a hard reload/clear cache. Still displays ‘powered by Calendly’. Example:

https://spinsmart.sister.tv/#/r/20240918064529/ezmagic_012323

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