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TERESA32772
Community Member
November 14, 2023
Question

How to retrieve my account?

  • November 14, 2023
  • 3 replies
  • 2128 views

I had my set up my original account with my business address. Recently, I added a new email & created  booking system for it, as I thought I could run both alongside each other. However, inadvertently I have removed the original set up, which I need to access. It is still there as I can access it via my website if acting as a client. I am waiting for support to get back to me, but it’s taking time. Can anyone here advise how to retrieve it please, even if it means removing the second email address? Thank you

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3 replies

Kelsi
Kelsi
CalPal Emeritus
November 14, 2023

Hey there @TERESA32772!

So, each Calendly account has its own individual login email address and password or login method. Even if the intention was to add the second account to the original account as an additional user so you could manage them from one place, they will retain those individual logins.

What you need to do is head to Calendly.com and log into the first account using whatever login email address you were using to do so. If Calendly.com is automatically logging you into the new account, clear your cache and cookies, try a different browser and/or use an incognito/secret browsing window to log into the original account! 


How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

Kelsi - Calendly Community
    TERESA32772Author
    Community Member
    November 16, 2023

    Thank you for your help. This issue was resolved shortly after I posted here. I appreciate you taking the time.

      Kelsi
      Kelsi
      CalPal Emeritus
      November 19, 2023

      Thank you for your help. This issue was resolved shortly after I posted here. I appreciate you taking the time.

      I am so glad I was able to help! Don’t hesitate to reach back out if you run into any other issues. You might also benefit from checking out our New User Guide when you have a chance! Cheers to easy scheduling, and Happy Thanksgiving (if you celebrate)! 🦃

      Kelsi - Calendly Community
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