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Question

How to use a local number for texting / sms?

  • October 28, 2024
  • 1 reply
  • 91 views
Z

Hi all,

 

Our eyecare practice based in the Netherlands started using Calendly this year and we are very satisfied so far. 

 

However, when using text messages in workflows for confirmation and cancellation of appointments the texts are sent from an intl. number causing trust issues and (hence) them not to being read by our patients.  I do understand that Twilio is used for texting and that it should be possible to use a local number.

 

Would like to have help and suggestions to use a local number for texting.

    This topic has been closed for comments

    1 reply

    Sean Marlin
    Community Manager
    • Sean Marlin
    • Community Manager
    • 353 replies
    • October 30, 2024

    Hi @ZienOMP,

     

    It may be possible to utilize a local number with Twillio, but this is not a customization that we currently offer with our SMS text messaging feature. The number used for delivering reminders is based on country regulations and system capabilities and varies based on international location. We are not able to customize the name or number the reminders are delivered from.
    If you need additional control over this functionality, you might consider using something like our Zapier integration to accomplish this, connecting Calendly with an external SMS service.

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