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Question

hyperlinks in emails set up in Workflows not working

  • August 4, 2025
  • 4 replies
  • 81 views

Last Wednesday all the hyperlinks in the emails i set up to be sent out using Workflows stopped working. I reached out to support multiple times, but get the same response “Product team has confirmed this unexpected behavior and is actively investigating it.” Anyone knows what might be going on?

 

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4 replies

David
Community Manager
  • Community Manager
  • August 4, 2025

Hi ​@Simon84875 - Thanks for reaching out.

Our product team is working on a fix for this issue now. I still don’t have a timeline on when it will be complete, but we’ll be sure to update as soon as we have more information!


  • New Community Member
  • August 5, 2025

This has been going on for two weeks now. What could possibly be so difficult to fix about sending HTML emails instead of plaintext?


David
Community Manager
  • Community Manager
  • August 7, 2025

Hi ​@tnieboer 

Would you be able to test your workflows again? Our team has pushed a fix and we’re getting reports that this has been fixed for users so just wanted to give you an update!

Thank you for your patience, and let me know if you run into anything else.


  • Author
  • Community Member
  • August 14, 2025

Thank you. It works properly now.