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Question

I am getting an "action required" error when attempting to send MS Teams links with booking confirmations.

  • November 24, 2025
  • 1 reply
  • 7 views

I have been receiving the following message for a few days. It appears when a user books a new calendar appointment for an event created with Calendly.
I would like to emphasize that this has been working without any problems for several years. We have not made any changes to our Office 365 Teams infrastructure or Calendly.


I am getting an "action required" error when attempting to send MS Teams links with booking confirmations. Why is this happening?


Of course, I did all mentioned to dos that where mentioned in this ticket: 


But no success. 

Can you analyse the reason.

 

1 reply

David
Community Manager
  • Community Manager
  • November 24, 2025

Hi ​@TOLYMP - Thanks for reaching out.

If you’ve done all those steps and you’re still seeing issues, I’d recommend reaching out to our support team, they would be able to diagnose from there!

You can either chat in or email them at support@calendly.com

Let me know if you have any questions!