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I have been trying to cancel for 14 days. There is no cancel button in the backend, and when I try to downgrade, I get an error message.

 

I have not received any response from support or anyone else.

 

I would like to cancel my subscription on time and with immediate effect. I find it terrible that Calendy does not provide a simple option and does not respond to my emails.

I don't want to take legal action, but if I can't cancel my subscription, I will unfortunately have to take action.

 

Please help me cancel this subscription on time, and not by emailing support@calendly.com because nothing happens there, no response, no confirmation, nothing.

 

Thanks in advance,

Anwar

 

Hi ​@Anwar38130 - I’ll touch base with the support team to see where your ticket is at - In the meantime, can you send me a screenshot of what you see when you attempt to cancel/downgrade?

Let me know!

Hi David,

thanks for your fast answer. I have created a loom just for sure that you can check anything you need. 

Please, can you help me with the cancellation? 
Best, Anwar 

 

Great, thanks for sending that over! Can you try selecting the Switch to Free Version button here?
 


This should cancel the account, but I want to see if you get that same error here.

There ist no Free Button in my Account or Overview:
 



 

 

Interesting, it showed up in your Loom after selecting Downgrade here:
 

Is it not showing up anymore?

No, it the only way to get there but you see. It doen’t work. 

 

Okay, thanks for sending this all over. I’ll touch base with the support team from here. 

I’m sorry. You are right. After clicking, It appears. Thanks for clarification. :)
 

 

Great! Glad to see it.

Looks like your subscription is set to cancel as well, so you should be good! 

Let me know if you have any questions

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