I recently upgraded to add a user to my Calendly account, but the user has been unable to access or use the seat due to an error stating they're "already in a different organization." We've been unable to resolve this on our end, which means we were charged for a seat that was never actually usable by them. I'd like to request a refund for this charge, but I tried emailing support last month and got no reply. I thought the plan was sorted, but Calendly was still trying to charge me for 2 people. Turns out, the invite was still active and, thus, I was getting charged for it. The 2-seat payment hasn’t gone through, so how can I also revert my subscription to a 1-seater before the payment (for the 1-seater) is let through.
https://help.calendly.com/hc/en-us/requests/new is telling me to find a ChatBot and reach support that way. “Click the chatbot in the bottom-right corner of any Calendly page”, but no where on any page do I see the ChatBot.
