The invitation for my appointment was not sent to my email. I need it as soon as possible. What should I do?
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I did not receive email invitation
Best answer by Kelsi
The invitation for my appointment was not sent to my email. I need it as soon as possible. What should I do?
Hey there Oleh! Are you the host or the invitee in this situation?
If you are the host - you should get a confirmation email from notifications@calendly.com for every booking that someone makes with you via Calendly to the email address on file that you use to log into your Calendly account. Then, you should also see those appear on your “add to” calendar if you have set one up on your Calendar Connection page. Lastly, all bookings should appear under your “scheduled events > upcoming” tab in your account.
If all of this is set and good:
- If your company policy requires you to allowlist Calendly IP Addresses for your inbound integrations (e.g., through a firewall or similar security device) then please take the following action to ensure uninterrupted service:
- Update your firewall or security settings to automate the inclusion of the new IP addresses. The updated list IP addresses can be found at this developer endpoint. Please review the list and update your firewall settings where necessary to avoid any disruptions to your integrations with Calendly.
- Make sure you are checking your spam and junk folders
- Search notifications@calendly.com in your email inbox search field
- Once you have made sure this is all good to go, book a test event with yourself to make sure you receive the notifications as the host
- If this still doesn’t resolve it - let us know!
If you are the invitee and you booked a meeting with another Calendly user:
- The Calendly host that you booked with can have one of two different booking confirmations set up, and whether or not you receive an email or calendar invitation depends on their settings
- Search your email inbox for notifications@calendly.com just to be safe - and search for the email address of the host you booked with, as well
- Reach out to the host - ultimately, we cannot find nor provide details of this meeting to you for them - you’ll need to speak with them about your meeting directly
- Meetings you book with another Calendly user will not appear in your own Calendly account
- You can also allow list our IP addresses as the invitee, in case notifications@calendly.com is not able to get through to you with an email confirmation from your host
I hope this helps! Let me know if I am missing anything - I am here all day! 🤗
This topic has been closed for replies.
Same thing is happening to me. The invite was also repeatedly sent to the person scheduling the meeting till I canceled the appointment.
The invitation for my appointment was not sent to my email. I need it as soon as possible. What should I do?
Hey there Oleh! Are you the host or the invitee in this situation?
If you are the host - you should get a confirmation email from notifications@calendly.com for every booking that someone makes with you via Calendly to the email address on file that you use to log into your Calendly account. Then, you should also see those appear on your “add to” calendar if you have set one up on your Calendar Connection page. Lastly, all bookings should appear under your “scheduled events > upcoming” tab in your account.
If all of this is set and good:
- If your company policy requires you to allowlist Calendly IP Addresses for your inbound integrations (e.g., through a firewall or similar security device) then please take the following action to ensure uninterrupted service:
- Update your firewall or security settings to automate the inclusion of the new IP addresses. The updated list IP addresses can be found at this developer endpoint. Please review the list and update your firewall settings where necessary to avoid any disruptions to your integrations with Calendly.
- Make sure you are checking your spam and junk folders
- Search notifications@calendly.com in your email inbox search field
- Once you have made sure this is all good to go, book a test event with yourself to make sure you receive the notifications as the host
- If this still doesn’t resolve it - let us know!
If you are the invitee and you booked a meeting with another Calendly user:
- The Calendly host that you booked with can have one of two different booking confirmations set up, and whether or not you receive an email or calendar invitation depends on their settings
- Search your email inbox for notifications@calendly.com just to be safe - and search for the email address of the host you booked with, as well
- Reach out to the host - ultimately, we cannot find nor provide details of this meeting to you for them - you’ll need to speak with them about your meeting directly
- Meetings you book with another Calendly user will not appear in your own Calendly account
- You can also allow list our IP addresses as the invitee, in case notifications@calendly.com is not able to get through to you with an email confirmation from your host
I hope this helps! Let me know if I am missing anything - I am here all day! 🤗
Same thing is happening to me. The invite was also repeatedly sent to the person scheduling the meeting till I canceled the appointment.
I am so sorry to hear this, Jeremy! Please see the above reply I wrote for the OP and go through those steps yourself, as well. If that doesn’t help - let us know!
Regarding the repetitive invites - can you tell me more about this so I can look into it further for you? What “add to” calendar are you using? Google, O365? What kind of event type was it? These invites would be sent from your “add to” calendar and not from Calendly directly - but that does not mean I cannot try to help you sort it out so it doesn’t happen again any time soon (if ever)!
I am having the same issue. As of two days ago (4/2) I am not receiving the email notification of new meetings from notifications@calendly.com.
I got notifications for meetings that were scheduled on 4/1 (i.e., the interaction with the Calendly site was 4/1), but I did not get notifications for meetings that were scheduled on 4/2 or 4/3 (today).
I don’t think I made any changes to Calendly (I’m sure I did not).
Did Calendly make some change in how you do notifications?
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