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R
Ram
Community Member
December 1, 2024
Question

I do not see 24/7 Email support option or email address

  • December 1, 2024
  • 1 reply
  • 169 views

Hi,

24/7 Email support option is available on all plans.

However, I do not see any menu option or anywhere it shown.

Where and I do I g et access to this email option, so that I can send my requests/issues, please?

As an aside, I am new to Calendly, and while there are so many good things to so, it is very challenging on basics such as 24/4 email support option not visible and details on cancellation (not deletion) of account not shown anywhere.   What is the cancellation policy please, if I am on a monthly plan?

Thanks,

Ram

 

 

 

    This topic has been closed for replies.

    1 reply

    David
    Community Manager
    David
    Community Manager
    December 2, 2024

    Hi ​@Ram!

    You can email our support team anytime by emailing support@calendly.com. Alternatively, you can also reach out through our chatbot here: https://help.calendly.com/hc/en-us/requests/new#how-to-use-calendly-s-troubleshoot-tool-0-0

    In regards to the cancellation policy, you can read about the terms and conditions here: https://calendly.com/legal/customer-terms-conditions. You’ll find what you’re looking for under 6. SUSPENSION & TERMINATION; CANCELLATION.

    Let me know if you have any questions!

    Terms & ConditionsAccessibility statement