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Question

I'm having trouble with Branding

  • June 3, 2024
  • 2 replies
  • 272 views

Anytime I try & update photos & branding for my profile I get this pop up. However, when choosing “Apply” nothing happens. Does anyone have any solutions? TIA 

 

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2 replies

jillian
Community Manager
  • Community Manager
  • June 3, 2024

Hi @jasatcosmic!

I usually see this happening when the image is too larger either by dimensions (try 90x90) or the file size (less than 5MB). Try resizing your photo and uploading again.

Let us know if the issue persists.


  • Author
  • Community Member
  • June 21, 2024

Very helpful, thank you!