Impossible to reach customer service via chat

Question

Hi there,It is impossible to reach customer service via the chat option.It basically says “waiting for an agent” for hours.All I want to do is download a proper invoice and the one that is listed in my account doesn’t have my name on it but Calendly’s (!!!).Is there an email address for billing that anyone has?Thanks.

Kelsi · Accepted Answer

Hello@Philip73784- I am so sorry to hear you are having issues with our live chat support.Firstly - yes. You can reach out to billing@calendly.comabout your invoice!Secondly, for the next time you need support, try the following:clear cache and cookies (steps below)run any browser updates that are available and restart your browserrun any system/software updates available, restart your devicetry a different browsertry an incognito/secret browsing windowHow to clear browser cacheBrowserLink for stepsChromehttps://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=enFirefoxhttps://support.mozilla.org/en-US/kb/how-clear-firefox-cacheSafarihttps://kb.wisc.edu/page.php?id=69468IE 11https://kb.wisc.edu/page.php?id=15141Edgehttps://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-historyI hope this helps!

Browser	Link for steps
Chrome	https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox	https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari	https://kb.wisc.edu/page.php?id=69468
IE 11	https://kb.wisc.edu/page.php?id=15141
Edge	https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

Sign up

Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.

Login to the community

Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.

Scanning file for viruses.

This file cannot be downloaded