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Hi there,

It is impossible to reach customer service via the chat option.

It basically says “waiting for an agent” for hours.

All I want to do is download a proper invoice and the one that is listed in my account doesn’t have my name on it but Calendly’s (!!!).

Is there an email address for billing that anyone has?

Thanks.

Hello @Philip73784 - I am so sorry to hear you are having issues with our live chat support.

Firstly - yes. You can reach out to billing@calendly.com about your invoice!

Secondly, for the next time you need support, try the following: 

  • clear cache and cookies (steps below)
  • run any browser updates that are available and restart your browser
  • run any system/software updates available, restart your device
  • try a different browser
  • try an incognito/secret browsing window

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


I hope this helps! 

 

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