Intergration FAQs with MS teams

Hi ​@Rishabh68868 - Thanks for reaching out. 

We don’t have any specific articles for errors with the integration, but if you send over some screenshots of what you’re running into, I can get you the information you need! Heres some things to make sure of first:
 

These are things I’ve noticed go “wrong” for other users with this issue

• Make sure that the Teams account you’re checking the meetings for is the same account you integrated with Calendly, i.e., make sure you’re logged into the account that you integrated with Calendly.
• Check out this information to make sure the integration is compatible with Calendly:

  • It's possible that you may not be using a Microsoft subscription that supports Microsoft Teams.

  • Calendly's Microsoft Teams integration requires a Microsoft 365 Business account or an Office 365 Education account.

  • These pages from Microsoft have more information:

    • Exchange Online (Plan 1)
    • Exchange Online (Plan 2)
    • Compare Exchange Online plans - includes plans that do not support Microsoft Teams
    • Compare All Microsoft 365 Business Products
• If all of that checks out, disconnect and reconnect your Microsoft Teams integration — either from your Integrations page (if you connected the integration directly), or from your Calendar Connections page (if you connected the integration via your Office 365 calendar connection). Schedule a test event to see if the booking appears in your Microsoft Teams account/application.

Let me know if you have any questions - I can help more from there!