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Hello, on several occasions now a few different invitees have told me that they didn't receive a notification email about a meeting I rescheduled. This has been the order of events:

  1. They book initial meeting and accept invite via Gmail
  2. Something comes up
  3. I go into Calendly and reschedule meeting
  4. They do not receive an email about the rescheduled meeting
  5. No, the emails are not in their Spam folder

Again, this has happened on multiple occasions with a few different people. Each time, I end up having to cancel the meeting in Calendly and then go into my Google Calendar to schedule a new one. Very irritating.

Is there something I can do in Calendly to make sure invitees get notifications about rescheduled meetings?

Hi @Dee27125,

 

This is indeed strange behavior. Under normal cicumstances if you invitees invite is a calendar invite then they should just update on their calendar. This of course would create an automatic notification. The email will read “Updated: Event Name...” If they have searched their email for the keyword ‘Update.’ Outside of that it is very hard to diagnose this kind of problem on a forum. If you have a paid account I would suggest reaching out to Customer Support since they can diagnose your issue live via chat → Contact Customer Support

Thank you, @Sean Marlin. I don't have a paid account, though.

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