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DarjaK
Community Member
August 9, 2024
Question

keep getting reminder for canceled events

  • August 9, 2024
  • 2 replies
  • 106 views

Hi, if I cancel an event that has been booked by the customer, I still get the reminder before the meeting. It reminds me of the canceled meeting. Does the customer get the same message then? And how can I stop this. It is very confusing.

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    2 replies

    jillian
    jillian
    Community Member
    August 9, 2024

    Hi @DarjaK!

    It sounds a bit like you might be cancelling the meeting outside of Calendly or had put the reminder on your calendar in some other way. Can you elaborate a bit more on your process and we’ll see what’s going on!

    D
    DarjaKAuthor
    Community Member
    August 12, 2024

    Hi Jilian, 

    my calendly is connected to my gmail calendar. Any bookings are synchronised with the gmail calendar and the cancellation I did in calendly via the meeting page. then I went into the meeting details and canceled there. 

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