I have some clients who consistently cancel or reschedule at the last minute. Is there a way I can prevent them from booking in future?
Or is there an option to block that clients email id?
I have some clients who consistently cancel or reschedule at the last minute. Is there a way I can prevent them from booking in future?
Or is there an option to block that clients email id?
Hey there
At this time, we don't have a blocklist feature that will stop invitees from booking with you, be that in the event of multiple no-shows or the intentional spamming of bookings by malicious actors. I’m sorry to have to report this!
That said, we’ve taken serious measures on the back end to mitigate spam events and abusive tactics, and are always looking into more ways to prevent unwanted meetings. These measures include:
If any event winds up on your Calendly that shouldn’t have, you can click the Report this event link either on the email notification you receive for the event or in the Scheduled Events tab in Calendly, as shown in the screenshot below. This cancels the meeting and reports the data to us, so we can continue to improve our abuse prevention measures:
Please note: Reporting an event does not block that invitee from booking with you in the future. However, it does add the invitee's email address to our logs which are being closely monitored by our Product team for future improvements around the issue of undesirable bookings.
In the meantime, depending on how you've shared your link, you may want to consider exploring the following options:
I hope this helps!
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