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My workplace utilizes calendly for round robin meetings with our customers. We continue to encounter the issue where the same customer will book with several of us for the same meeting, and then have to spend time figuring out which meeting the customer is going to *Actually* show up for. This occurs at least once or twice a week. It is another department that sends out our calendly round robin link so we have tried telling them to not send out the link more than once to a merchant, but ultimately there’s only so much you can do. Please pretty please with sugar on top, implement something that will give us the option to limit event sign ups by email. 🙏🏼 It would make such a difference for our day to day. 

Hey @Emvious - thanks so much for your post and the thorough use case! I totally appreciate the frustration, here. Firstly, check out our New User Guide - it’ll def prove helpful as you get used to the platform! Check out our Company Admin Guide, too!

To your point - there is currently no way to directly limit or block anyone from booking with you via your Calendly booking page, including by email address (though I think this would be an awesome feature to have, myself!). I will be sure to include your feedback in our monthly report for the product team - while I cannot promise anything regarding if/when this change might be implemented, I can promise our team considers user feedback when improving Calendly. That said - I have some tips that might help! 

Depending on how you've shared your link, you may want to consider exploring the following options:

  • Changing the event URL, and sharing a new event link.
  • Alternatively, if you have shared your personal scheduling page - and not the event-specific link - you could make the event secret which would ensure it did not appear on your main scheduling page. Any invitees would need to use the event-specific link to access your booking page, which would only be possible if you shared it with them.
  • In the future, I would also suggest sharing single-use links for specific event types. With single-use links, meeting links will expire once used and invitees will not be able to book another. Your event-type URL will never be exposed, preventing any unwanted repeat bookings on your calendar.

I know these are not perfect workarounds, but hopefully they do help somewhat! Let me know if I can clarify anything for you. =) 

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