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Live scheduling page is blank

  • November 7, 2023
  • 3 replies
  • 767 views
Q

Hi,

I have a problem with my appointment booking page. 

When I want to see the preview or open my link with my computer, a blank page appears 

The page opens on my phone, but not on my computer. 

How can I solve this problem? 

I have a Lenovo windows 11 and I've tried with several browsers 

Thanks in advance

Best answer by Kelsi

Hey @Quentin44468! Thanks for your post - and I’m sorry this is happening!

Because your scheduling link is working on your phone and not your computer, I have to think this is an issue with your computer (browser, connectivity with WiFi, operating system or something else).

Here are the steps I suggest taking: 

  • Clear your cache and cookies for your main browser (and whatever other you are trying) - steps below
  • Restart your browser
  • Check to see if your browser has application updates that need running - run them - restart again
  • Check to see if your computer’s operating system has updates that need running - run them - restart the computer
  • Try an incognito or secret browsing window in your browser
  • Check your wifi connectivity and troubleshoot if needed

You can also check our Status page for known issues with the platform: https://www.calendlystatus.com/

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

This topic has been closed for replies.

3 replies

Kelsi
  • Kelsi
  • CalPal Emeritus
  • Answer
  • November 7, 2023

Hey @Quentin44468! Thanks for your post - and I’m sorry this is happening!

Because your scheduling link is working on your phone and not your computer, I have to think this is an issue with your computer (browser, connectivity with WiFi, operating system or something else).

Here are the steps I suggest taking: 

  • Clear your cache and cookies for your main browser (and whatever other you are trying) - steps below
  • Restart your browser
  • Check to see if your browser has application updates that need running - run them - restart again
  • Check to see if your computer’s operating system has updates that need running - run them - restart the computer
  • Try an incognito or secret browsing window in your browser
  • Check your wifi connectivity and troubleshoot if needed

You can also check our Status page for known issues with the platform: https://www.calendlystatus.com/

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

Kelsi - Calendly Community
Q
  • Quentin44468
  • Author
  • Community Member
  • November 11, 2023

Thank you very much!


All good to me 

Kelsi
Kelsi
  • Kelsi
  • CalPal Emeritus
  • November 11, 2023

I am so glad that helped! Happy scheduling! 

ETA: I edited the title of your post so it is easier to find and others in the community can benefit from it! Just didn’t want you to wonder if/when you noticed it. =) 

Kelsi - Calendly Community
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