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Solved

Lost Feature: Multiple Availability Definitions

  • January 2, 2025
  • 6 replies
  • 100 views
A

I used to have 4 different “availability” definitions that could easily be adjusted once, in one place, and those adjustments were applied to all the different events that used that specific availability.

Think:  1) Open for Public Calls;  2) Open for Client calls (more availability that is NOT open to the public);  3) Open for Community Member Calls (different from the first 2);  4) Available for Friends and Family (even less restrictions); 5) Per-Call Consults

Each of these Availability Definitions were used in one, two or 4 different events, making it easy to adjust “When I’m Available to the Public” and know that all the various events (and links) out there in the world would be correctly adjusted going forward.

 

Now all that functionality is gone and I have just 1 “Weekly Hours”.

Meaning, I have to adjust each Event individually.

That was a dumb change.  Please bring it back.

Best answer by David

Hi ​@Aardvark2025 - Thanks for reaching out.

Yes thats correct, the availability page has been updated to use a Default schedule with a Calendar that can be adjusted here, however, it does not include the ability to use multiple schedules from this page:

 

I did want to point out another feature that was adjusted to make changing event specific schedules a little easier. With the updated event editor, you have the ability to copy or apply schedules to/from other event types in your account. You can find this setting when editing your event here:


With this editor, you can copy the schedule from other events, so you’re not having to make the same change over and over again.

We do appreciate the feedback, and I’ve sent this in with our product team to review. Please let me know if you have any other questions here.

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6 replies

David
Community Manager
  • David
  • Community Manager
  • 961 replies
  • Answer
  • January 2, 2025

Hi ​@Aardvark2025 - Thanks for reaching out.

Yes thats correct, the availability page has been updated to use a Default schedule with a Calendar that can be adjusted here, however, it does not include the ability to use multiple schedules from this page:

 

I did want to point out another feature that was adjusted to make changing event specific schedules a little easier. With the updated event editor, you have the ability to copy or apply schedules to/from other event types in your account. You can find this setting when editing your event here:


With this editor, you can copy the schedule from other events, so you’re not having to make the same change over and over again.

We do appreciate the feedback, and I’ve sent this in with our product team to review. Please let me know if you have any other questions here.

A
1 person likes this
  • A
    Aardvark2025
A
  • Aardvark2025
  • Author
  • Community Member
  • 1 reply
  • January 2, 2025

Yes, thanks for pointing out the workaround:  Fix the schedule in one place and then just go find all the other, similar events that would use that schedule and just “copy” it from the first one.

Functionally similar.  Not equivalent or as elegant.

Not as elegant as having a separate place for a conceptually separate function.  Because now, when a change is made to my “Public Availability” (a user-defined title that made sense to me), I now have to go “FIND” and “COPY” - one at a time - all the other EVENTS that I had previously defined to use “Public Availability”.  So, I’m “in the weeds” with each event, looking for all those “Public” events.  You just made my life harder with the change.

You basically made it a worse customer experience and I’m calling you out on it, so you can learn.

J
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3 people like this
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    Jordan24388
  • D
    Dorcas50562
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    rs18154
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  • Jordan24388
  • New Community Member
  • 1 reply
  • January 3, 2025

I 100% agree! So difficult to adjust availability now. Use to be so easy.

The old UI was working flawlessly, the new UI is not intuitive, especially editing availability for specific events. Frustrating morning trying to figure out how to edit my availability with the recent changes. Please revert back to having all multiple availability options on one screen. Honestly can’t believe how difficult it is now with the recent changes. Frustrating.

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3 people like this
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    Paul16553
  • D
    Dorcas50562
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    rs18154
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  • U58707
  • New Community Member
  • 1 reply
  • January 6, 2025

Unbelievable. You nuked a feature that was essential to my usage (Schedules). And not a word.

Didn’t imagine you would have me doing a double take and going from ambassador to considering alternatives to Calendly after so many years as a paid user.

Do you even talk to your users?

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1 person likes this
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    rs18154
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  • rs18154
  • New Community Member
  • 1 reply
  • January 7, 2025

I’m with everyone here as to how ridiculous this change is.  The ability to change availability for a block of events is crucial to how I use Calendly and now you’ve significantly reduced the functionality of the overall system. 

There was already an ability to adjust availability by events so these changes added nothing to the overall experience.  It’s only took away from the ability to streamline availability for a group of events.  That means every time there’s a change to the schedule, I have to go to multiple places.  Even with your copy from another event feature (which as I recall already existed), I’m still stuck if I adjust midstream or want to open up extra availability due to something going on in my business.

Also, the old functionality automatically helped me see what event had what availability and easily  identify mistakes or make adjustments.  Now I have to pick my way event by event to see this, which is tedious.  This means my calendar is less protected and I’m more likely to end up having to reschedule on people.

Bad move here Calendly.  I really hope you reopen this functionality.

N
  • Natasha85225
  • New Community Member
  • 1 reply
  • January 12, 2025

Agree… I am really struggling with this loss of feature

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