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Calendly Connector
KeriBurns
Calendly Connector
October 11, 2024
Question

Managed Event Types

  • October 11, 2024
  • 1 reply
  • 84 views

Is there a way to override availability to book an appointment on behalf of a client when buffer times or other blocks on outlook calendars are preventing them, especially when using managed events?

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1 reply

Sean Marlin
Sean Marlin
Community Member
October 12, 2024

Hi @KeriBurns,

 

My knowledge of the internal working of Outlook calendars is limited but I can tell you that Calendly cannot override the internal settings of connected calendars. Calendly is really just a tool that sits on top of connected calendars and doesn’t control any of the internal rules for that calendar. It just schedules meetings based on someone’s availaiblity. If there are specific settings set up within Outlook to prevent bookings, Calendly doesn’t have a way of forcing a booking. That said you can tell Calendly to ignore certain meetings based on the name of that meeting. This would result in a double booking. More on that in Book over meetings.

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