We are preparing to launch a new tool across all of our field devices. This is a significant effort, as more than 1,000 customers will need to schedule a support call. Our support team consists of eight members, and we want to streamline scheduling by sending one single link to all customers.
Ideally, the scheduling calendar should display all available times across the eight support team members. However, if I add all eight members as hosts, the system currently blocks the same time slot for everyone when only one person is booked.
In other words, we need the ability to “double book” time slots so that multiple customers can schedule at the same time, as long as different support members are available.
Is this possible?
