My booking page and personalized link not functional

Hey @AJPAtrick_10 - so sorry to hear this! We will need some more information in order to troubleshoot, but, first I’d like you to take all of the following steps to see if it resolves the issue: 

1. Try another device. Does your booking page work properly there? If so, the issue is likely the device or browser you are using. The following steps are for your current device having the issue.
2. Clear cache/cookies (steps below) - restart browser
3. Use an incognito or private browsing window - if this works, restart browser
4. Check for browser updates - install them - restart browser
5. Check for system updates (computer operating system) - install them - restart computer
6. Check your wifi connection 
7. Consider restarting your modem and router

How to clear browser cache

If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot! It would also be helpful to know what browser you are using. 

Hi Kelsi,

I have completed the recommended steps and I’m still getting the same response when I try to go to my link. I have attached screenshots for your reference. I does work on the phone application however, I need this to be functional on web browser as well. Thank you for your help.

Hey! Sorry to hear this. I believe you’ll benefit from more individualized support. Please log into your account and click “help” to reach out to our support team, available 24/7, for troubleshooting on this. They’ll help you get it sorted out! =) 

I am having this issue now as well. @AJPAtrick_10 Did you get it fixed? If so, what worked?

Donovan, 

Unfortunately, I’m still having the same issue. Until it’s fixed, I advise using the app or phone browser. It seems this only happens on a web browser.

I want to purchase the upgraded account; however, I’m now hesitant due to this glitch. Please let me know if you find a solution and I will do the same!

Issue has been fixed! Per customer support, several users are have this same issue that's usually found to be caused by an app called Survey Junkie. Check your computer to see if this application might be installed. 

 • On windows:

    • Going to the control panel in your settings

    • Go to “uninstall a program”

    • Scroll until you see something like “SJ”, “SJ pulse”, “survey junkie”, or “surf and earn”

    • Uninstall all of those that you see

    • Also, could you try this:

        • Click the start menu or the windows icon on the bottom bar

        • Search for "Add or Remove Programs", and click on that

        • Search "Pulse" to find the application

            • Alternatively, you may find apps named "SJ", "Survey Junkie", or "surf and earn" by searching for those as well

        • Uninstall any applications found under those names

This worked immediately for me. Best of luck!

@AJPAtrick_10 thanks so much for sharing this insight with us! I am glad your issue has been resolved, as well. =) Happy scheduling!