I’m using Microsoft Outlook (web version) on Macbook.
As a meeting host, whenever my invitees book a meeting on Calendly, I receive this email from “Microsoft Outlook” saying the following:
Delivery has failed to these recipients or groups:
[invitee email here] Your message wasn't delivered because the recipient's email provider rejected it.
More details:
It’s nothing to do with my clients’ email provider. I also tested it with my own Gmail and didn’t receive anything as an invitee, neither from notifications@calendly.com, nor from the inviting email. Just nothing.
I can still send and receive emails through Microsoft Outlook.
The event booked via Calendly will still appear on my Outlook calendar with correct meeting link info, it’s only that the recipients cannot receive it automatically, and I got the above failure report. What I can do is to manually resend the Calendar event to the invitee when I receive the failure report.
Maybe it’s to do with the integration between Outlook and Calendly but I am not sure.
Please help!
Best answer by Kelsi
Hey there @CVFormatter.co80655 - thanks for your post!
To clear up some confusion, first, let’s go over the two types of invitee booking confirmations.
With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that's associated with your Calendly login email. You can modify this on Account Settings page.
With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your Add to calendar email on your Calendar Connection page.
Note: Calendar invitations are not compatible with the Outlook Plugin (for Windows users). Users with either of these calendar connections set up as their "add-to calendar" on their Calendar Connection page will be defaulted to Email Confirmations.
You will not be able to both send a calendar invite and an email confirmation from notifications@calendly.com to your invitees from a single event type. You’ll choose either/or.
I suggest the following:
disconnect your Outlook.com/O365 calendar connection from Calendly
clear your cache and cookies (steps below)
reconnect your Outlook.com/O365 calendar connection to Calendly
If this does not resolve your issue, please reach out to our support team for more personalized troubleshooting. You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.
With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that's associated with your Calendly login email. You can modify this on Account Settings page.
With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that's associated with your Add to calendar email on your Calendar Connection page.
Note: Calendar invitations are not compatible with the Outlook Plugin (for Windows users). Users with either of these calendar connections set up as their "add-to calendar" on their Calendar Connection page will be defaulted to Email Confirmations.
You will not be able to both send a calendar invite and an email confirmation from notifications@calendly.com to your invitees from a single event type. You’ll choose either/or.
I suggest the following:
disconnect your Outlook.com/O365 calendar connection from Calendly
clear your cache and cookies (steps below)
reconnect your Outlook.com/O365 calendar connection to Calendly
If this does not resolve your issue, please reach out to our support team for more personalized troubleshooting. You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.
This happened after I switched my Calendly Login email to Microsoft Outlook (same email address, I only switched the Email/Calendar provider to Outlook). I’m using Macbook by the way.
Hey again @CVFormatter.co80655 -- thanks for the clarification! Usually, this issue is going to be on the end of the email provider/server, be that yours or the invitees’. If it’s all invitees it’s likely something going wrong with your connection. That said, that does not mean at all that it can’t be the Calendly integration. Please do try the steps I provided and if they don’t help, reach out to our support team so they can look into the deliverability issue more in depth for you! Good luck. Please let me know what happens -- I’ll be curious and rooting for you!
