My free time on Google calendar is not showing in Calendly

Hey there @Krishna72465 - thanks so much for your post! I’m so sorry to hear this is happening - but am confident that with minimal troubleshooting we can get you sorted and back to easy scheduling! 🤗 I know that this is frustrating and your time is valuable, so let’s figure it out! 

I’m glad to hear you are already aware of the Troubleshooting availability tool on your scheduling page (it’s generally very helpful and accurate - but things can and do go wrong, sometimes!). I am going to go over a few different things that could be going on, here, in hopes of resolving your availability issues. If you work through all of this info and are still stuck, just let me know - I’ll be here to dig deeper! 🕵🏼

Here’s what I suggest looking at first: 

1. Double check the available hours that you have set up under the applied schedule for the event type (do you have Fridays set to “free” and are they free in your connected Google Calendar?)
2. Double check your connected calendars under “check for conflicts” on your Calendar Connection page (be sure the correct sub-calendars are selected)
3. Within the Google sub-calendars being checked for conflicts, make sure there are no “busy” events (on the sub-calendars themselves) marking you as unavailable when you expect to be free in Calendly

If you happen to see “Calendar” as an error when using the troubleshooting tool (see below): 

This means that an event on your connected calendar is blocking off the time (and this can apply to entire days/weeks/months, depending on the Calendar event).

Using Google Calendar (because you are using Google Calendar) as an example: 

Calendly will view your Google events with this "busy" event status as scheduling conflicts and will automatically remove the time from your scheduling page (including all-day or multi-day events). You can access and change this setting by double-clicking on the event id in your calendar and changing the status from "busy" to "free" as shown below:

If you are noticing entire days/weeks marked unavailable on your booking page: when this happens, it's usually because someone has a little event across the top of each day spanning days, weeks or months, which could be PTO, daycare/school for a child, a reminder to take their medication or something else common to do daily that doesn't actually mean you're unavailable but has been accidentally marked as busy. Take a look at your calendar for something like this. If that exists, edit it to mark yourself as free or delete it. It’s also common to have an entire day marked as “busy” because a Google Calendar event marked “busy” spans the entirety of the Calendly availability for that day.

Example: 

• Friday availability in Calendly is set to 9a-5p EST 
• Recurring “Busy” Google Calendar event on Fridays - goes from 830a-5p
• This results in Fridays being marked entirely unavailable in Calendly

If the above does not help you resolve your issue, check out more below! 🗓

The fact that you are using this tool and (per the example you gave) being told that “Fridays are set to unavailable in this event type’s availability” makes me wonder something.

Is it possible that you set up your Availability Schedule under your availability tab, but forgot to apply the desired schedule to the specific event type in question from that tab? 

If you set up your Availability Schedule under your “Availability” tab (and not within the event type itself) it’s possible you missed one small step that we see users miss somewhat commonly.

The “Active on” dropdown at the top of the availability tab (where you can create schedules) is used to apply schedules under this tab to event types. Once you’ve used that dropdown to apply schedules to event types you must hit “Save” for the schedule to appear on the event type’s live booking page.

My last guess would be that you missed this step - and once you go back and use that dropdown to apply your schedule to the event type, you’ll see that availability on your booking page.

If none of this resolves your issue - I’m sorry to hear it! - but we can keep digging, no problem at all. Go ahead and share a screenshot of what you are seeing when using your availability tool along with the following: 

• A specific booking page link and a future date and time where this behavior is occurring
• A screenshot showing that date and time from your Google Calendar, as shown at https://calendar.google.com/, in Week view with the sidebar (showing which calendars are enabled) visible? For example:

Please feel free to blur out/otherwise make unreadable any personally identifying info such as names, email addresses etc. in the calendar screenshot. If you are not using Google Calendar please provide the same/comparable info/screenshots from the connected calendar that applies to your use case! 😊

We’ll get to the bottom of it.

I do hope this helps!