No option to cancel or reschedule is appearing

Hi ​@JessicaG_CGCC - Thanks for reaching out.

Heres the first thing to check, we’ll want to make sure the option is enabled under their notification settings here:

1. Go to the Scheduling page and locate your event type.
2. Open the three dots menu and select Edit.
3. At the bottom of the editor, select More options.
4. Open the Notifications and workflows section.
5. Under Basic notifications, select the  three dots next to Calendar invitation/Email confirmation, then choose Edit.
6. Scroll to the bottom to find the Cancellation policy section.
7. Check the box labeled Include cancel and reschedule links in email invitations and reminders.
    

If this option is already enabled, try disabling it, save the event, then enable the event. After that, book a test event to see if the information comes through.

If this still doesn’t work, have them create a brand new event, and test a booking to see if the links come through correctly. Basically we want to see if this is an issue with all of their events, or just this one.

Let me know how this goes!

Hi - I tried that yesterday, but we aren’t even seeing a Calendar invitation option under her notifications. See image. 

Hi ​@JessicaG_CGCC - You should be able to find the option here:
 

Once you select edit, you’ll have the option to change the notification type (Email Or Calendar Invitation), then you can check the Cancel & Reschedule link setting here:
 

I do not have that option. We did try deselecting and reselecting the “Include cancel and reschedule links in email invitations...” box at the bottom. It was already selected, though. 
 

Thank you for your help. Unfortunately, we weren’t able to resolve it, so I will open a support ticket. 

We eventually solved this. The user had to change settings. I could not do it as admin for some reason. 

After additional input from the Support Team, the user was able to enable calendar notifications and the links populated correctly in the events! Thank you all so much.