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I’ve read through all of the troubleshooting and I still can not get my event to show my availability. It can only be booked within a specific time range, and I changed how far ahead it can be booked to 90 days out. The date ranges from 11/14-11/17 which is less than a month away. I’ve also reconnected my calendars as well and changed the time increments. What’s the problem?

Hi @Chelsea74713,

 

If you have taken those steps then likely there is an issue with how the date ranges are set up or there is already a hold on your connected calendar.

I would check, in this order, that the date ranges on your event are set up the way you intended, check that your connected calendar doesn’t have any existing meetings, and that your account availability isn’t clashing with your event specific availability. If you can confirm all of those then feel free to come back here and we will walk you through next steps. Often times in these situations there is simply just a mix up with settings because there is a lot of them and it is easy to do! Double checking work can be annoying but fixes these situations 9 times out of 10.


There are no holds on my calendar, I’ve checked all calendar connections 


@Chelsea74713, the troubleshooting tool will be your best friend in diagnosing this problem here. It lives at the bottom left of your booking page. It will distinguish between whether Calendly sees a conflict on your calendar or if there is something in your event settings that is preventing it from booking a meeting. Also, you might want to simply double check the date range you set up for that event? I recently set up date specific hours on my own account for the wrong week and it took entirely too long for me to realize that's where I went wrong.


The troubleshooting tool has not help, I’ve read through it twice by myself and once with the help of another person. The date range is correct, there’s nothing on the calendar for the booking times that should be available.

 

It says “too soon” but there is a 90 day window they can book within. These dates are less than a month away.
 

I need live support. 


In this case you might want to reach out to our customer support team as they can diagnose your issue live via chat → Contact Customer Support


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