The Calendly product can be daunting when you are first getting it set up, but we’ve got your back here in the Calendly Community! 

Firstly, it’s important to note that Calendly will always send your booking notifications to the login email address associated with your account. Sometimes, we notice Calendly users expecting to see booking notifications arriving at the email address associated with their Connected Calendars on their Calendar Connection page - so I wanted to offer some clarity!

If you aren’t seeing email notifications upon bookings appearing under your Scheduled Events Tab in your Calendly account, don’t fret!

The first thing we suggest is to check your junk and spam folders by searching for emails from notifications@calendly.com - this is the sender email address all booking notifications will come from!

Moving forward, you may find success by white listing our sending IP addresses at 167.89.22.99, 149.72.200.43, and 149.72.248.16 and making sure that notifications@calendly.com is on your safe senders lists! If the issue persists, reach out to our support team via live chat (where we can connect with you in real time, 24/7!) if you are on a paid plan by clicking “chat with us” at the bottom right-hand-corner of your landing page, or email us at support@calendly.com - we have troubleshooting steps we can follow on the backend when it comes to email deliverability issues. 

In addition to booking notification emails, as long as you have set up an add-to calendar on your Calendar Connections page, your bookings should be automatically added to that calendar for easy viewing. I hope this helps!

Now that you’ve learned about your own booking notifications, you might be interested in reading this Help Center article about the booking notifications your invitees get: Calendar Invitations or Email Confirmations! 

We’ve got the same problem. No mail notifications arrived for 2-3 weeks. Mail address wasn’t changed, appointments arrive in calender as before, spam folder empty. Do you have any idea what can be the reason for not getting any mails anymore although it worked before? Thanks!

Hey there @NeoOsteo41567 -- I am sorry to hear this is happening! 

To touch on something I said above: 

Moving forward, you may find success by white listing our sending IP addresses at 167.89.22.99, 149.72.200.43, and 149.72.248.16 and making sure that notifications@calendly.com is on your safe senders lists!

Go ahead and try looking into that, first and foremost. I would not be able to tell you why your server (if that’s the issue) suddenly stopped accepting emails from notifications@calendly.com -- but I can say that weirder things have happened, and sometimes the simple fixes are the answer! 

If that doesn’t result in a fix - you might need more personalized troubleshooting from our support team. They can look into email deliverability and such in a way that we can’t from here in community! You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.

I did chat with support who said the same thing and then left. I checked my email filters and blocked addresses in gmail, gave full authorization for calendly to access my gmail calendar and I still get no notifications. That’s 3 meetings that were missed. If I fill out someone else’s calendly, I don’t get notified. If someone fills out mine, I don’t get notified. Support GIVES ME A SALES PITCH and asks me about my goals for a product that works 0% of the time. 

BOYCOTT THIS BROKEN CRAP

Hey there @Rorschach88851 -- I am truly sorry to hear that. Have you actually connected with support via live chat, talking in real-time with a live support agent? It sounds like you might have only interacted with our chat-bot. If this is the case, I can assure you our live agents will only help you troubleshoot, and will certainly not pitch you a sales attempt + disconnect. Please, try connecting in real-time via live chat, again, as they are there to help and do a very good job at it.

I truly wish I could help troubleshoot this issue from here in community, but other than to say that this is very likely an issue on the end of your email server (which I am afraid to say is likely the case) -- which would require your contacting Google/Gmail support, I cannot do much from where I sit. 

I really am sorry. Good luck! 

I am launching my online business and added Calendly to my website. I trial booked appointments to see if I got an email and also did my customer get an email. Did it twice. The first time I got an email and then nothing. I want the customer to get the same email as me so the zoom link is attached. I paid to upgrade also, has anyone had any luck ?? I am looking for a different way to book at this point but what I have read so far. 

Hi Monica53624!

It sounds like you are having an issue with the way your notifications are set up. I am leaving a resource about notifications but I also encourage you to chat with our Customer Support team as they can diagnose your issue live - Customer Support

Calendly Invitee Notifications

Hi,

I had no problem at all until recently, my bookings were not  notified, neither to me, the host, nor the invitee. 
I tried the above recommendations and tried to connect with a live agent—- waited for ever…

It is getting very annoying and I can’t miss the booked meetings!!

Instead of getting a template answer which is not useful, can we get some usedul  help!? 
 

Thank you! 

Hi @Immigration51032! Sorry to hear that you’re running into this!

If the steps before didn’t help, then connecting with our support team would be the best next step from here. If the chatbot is not connecting with an agent correctly, you can also email support@calendly.com so it ends up in their ticketing system. In the meantime, you can also try using a different browser, then using the chatbot again to see if it works - Let me know if you run into anything else!