I changed my company name and brand. I updated my logo and put a new .png file. However when I send a client my link to my calendar via text my old logo continues to show up. Also when you hove the mouse curser over a link to my calendar it also show the old log/brand image. I cant find any setting in calendly that still has my old logo. I removed my current logo multiple times and readded it. Still the long log shows. Any idea what I can do:?
Solved
Old Logo keeps showing up when send calendar link
Best answer by Kelsi
Hey
Depending on how/where you are sharing your link, this might actually be due to a known issue with an easy fix! Please see below:
When sharing via Facebook or LinkedIn, you can input your link in the network’s debugger tool. This essentially will re-scrape the links and update them across the network. The only caveat is Twitter. They don’t have a debugger tool, but their docs do provide a solution (also shared below)!
LinkedIn: https://www.linkedin.com/post-inspector/inspect/
Facebook: https://developers.facebook.com/tools/debug/sharing/
Twitter: Twitter Card Validator - “Our web crawlers re-index the Card tag information on your page roughly every week.” You can provide users with this link: https://developer.twitter.com/en/docs/tweets/optimize-with-cards/guides/troubleshooting-cards.html#refreshing
Note: It can take a few minutes for updated link preview/meta information to flow through to the validators. If you've made a change, wait at least 2 (and sometimes up to 10) minutes before testing in a validator in order to see results.
Go ahead and try these steps and let me know if they work. =) This almost always solves the problem. Have a great day!
This topic has been closed for replies.
Hi
Hmm. It sounds like you might be seeing a cached version which is basically when your internet browser stores elements to help webpages load faster later on. Here’s a few things to try:
- Access your account from a different computer or browser than you normally use. For example, if you normally use Chrome but have Safari - try Safari. Does the logo still show up wrong there?
- Clear the cache on your browser. If you search for ‘clear cache’ and the name of your browser, you should find relevant instructions quick!
- Re-upload your logo file with a slightly different name (perhaps add v2?) as this will show up a new file for the cache.
Let us know if this helps. If not, we’ll keep at it with you!
Hi
I’m experiencing the same issue. I attempted all 3 steps, but no luck. May I kindly have some help please?
Thanks in advance!
Hi
I’m experiencing the same issue. I’ve executed each of your suggested bullet points, however, the issue of the old logo showing up when I send an invite in the LinkedIn messaging link still persists.
Calendly Branding Page (Current Logo)
LinkedIn Messaging (Old Logo)
May I kindly have your help to resolve?
Thanks in advance!
Hey
Depending on how/where you are sharing your link, this might actually be due to a known issue with an easy fix! Please see below:
When sharing via Facebook or LinkedIn, you can input your link in the network’s debugger tool. This essentially will re-scrape the links and update them across the network. The only caveat is Twitter. They don’t have a debugger tool, but their docs do provide a solution (also shared below)!
LinkedIn: https://www.linkedin.com/post-inspector/inspect/
Facebook: https://developers.facebook.com/tools/debug/sharing/
Twitter: Twitter Card Validator - “Our web crawlers re-index the Card tag information on your page roughly every week.” You can provide users with this link: https://developer.twitter.com/en/docs/tweets/optimize-with-cards/guides/troubleshooting-cards.html#refreshing
Note: It can take a few minutes for updated link preview/meta information to flow through to the validators. If you've made a change, wait at least 2 (and sometimes up to 10) minutes before testing in a validator in order to see results.
Go ahead and try these steps and let me know if they work. =) This almost always solves the problem. Have a great day!
Thanks for this information. The LinkedIn debug solution worked :)
Best and thanks,
Todd
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