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Alun45071
Community Member
August 22, 2024
Question

Online chat and help

  • August 22, 2024
  • 4 replies
  • 131 views

I wanted use the on-line chat yesterday, however, when I tried to do this I got the following message:

“The chat is experiencing technical difficulties and we’re working to fix it as soon as possible. We apologize for any inconvenience. Please try again shortly.”

I tried again today and got the same message.

I cleared my browser of cookies etc. and even tried a different browser but I still get the same message.

 

    This topic has been closed for replies.

    4 replies

    Sean Marlin
    Sean Marlin
    Community Member
    August 22, 2024

    Hi Alun45071! 

    So sorry you are having issues reaching support. I’ve been chatting with them and they asked if you could take a screen shot of what you see when you click on the support icon on the lower left of your home screen. 

    A
    Alun45071Author
    Community Member
    August 23, 2024

    Hi Sean

    I don’t get the same screen you showed. 

    This is what mine looks like:

     

    One thing - I am on a legacy Professional licence plan.  I don’t want to upgrade to the Teams Plan (I work on my own and not in a team) but want to keep the Professional plan, as it works well for me.

     

    The question I was going to pose through the chat was about changing my billing from Paypal to a credit card, which I don’t seem to be able to do.  

    A
    Alun45071Author
    Community Member
    August 23, 2024

    Hi Alun45071! 

    So sorry you are having issues reaching support. I’ve been chatting with them and they asked if you could take a screen shot of what you see when you click on the support icon on the lower left of your home screen. 

    Hi Sean

    I don’t get the same screen you showed. 

    This is what mine looks like:

     

    One thing - I am on a legacy Professional licence plan.  I don’t want to upgrade to the Teams Plan (I work on my own and not in a team) but want to keep the Professional plan, as it works well for me.

     

    The question I was going to pose through the chat was about changing my billing from Paypal to a credit card, which I don’t seem to be able to do.  

    Sean Marlin
    Sean Marlin
    Community Member
    August 23, 2024

    I’ve been talking to support and this might be a browser cache issue. Can you try logging in to Calendly through Private/Incognito browser window and attempt to open support chat? 

     

    Browse incognito mode for Chrome

    Browse privately in Safari on Mac
     

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