Outlook + Teams Integration problem

Hi ​@Martin44054 - Thanks for reaching out.

Are you getting any errors in Calendly or on your meetings page for newly booked meetings? For cases like this, the first thing I’d recommend doing is disconnecting and reconnecting your teams integration first, then book a test meeting with yourself to see if it populates correctly.

If you continue to run into issues, I’d recommend reaching out to our support team so they can investigate further from their end. You can either chat in, or email support@calendly.com.

Let me know if you have any questions!

When a client books a call the email confirmation come through confirming [Action Required] as the teams is not schedules. I then have to manually set up the call.

I have disconnected several times and re-connected, but this has not worked.

Hi,

Any news or updates on this matter? We’re experiencing the exact same issue. Basically, Calendly allows you to schedule meetings via Microsoft Teams, but then in the confirmation email sent to both the customer and ourselves (Admin), it fails to provide a link to the conference call and displays the following message/intro in the email sent to the customer:

“We couldn’t add the Microsoft Teams meeting link to your scheduled Calendly event. Contact your invitees or update the calendar event to add video conferencing details.”

Once integrated with our Outlook/Microsoft account, shouldn't it be able to generate new links for meetings via Teams?

Thanks in advance!

Hi ​@MEDAL76247 - Yes this is something that should be generated automatically, however we have noticed some issues with the [Action Required] Message appearing.

For most users, the first thing I’d recommend doing is disconnecting and reconnecting your teams integration first, then book a test meeting with yourself to see if it populates correctly.

Beyond this, you’ll want to reach out to our support team if you continue to see issues, they’ll be able to look and see whats going on with your specific instance. You can either chat in, or email support@calendly.com.

Keep in mind. Calendly's Microsoft Teams integration requires a Microsoft 365 Business account or an Office 365 Education account.

• These pages from Microsoft have more information:

  • Compare Exchange Online plans - includes plans that do not support Microsoft Teams

  • ​​​​​​​Compare All Microsoft 365 Business Products

Let me know if you have any questions!

Hey David,

Yes, we have a Microsoft 365 Business account and we have also tried turning off and reconnect our MS Teams integration in our Calendly account, but unfortunately without any success.

I’ll try to contact your support team.

Thanks!