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Roopankit24305
Community Member
January 30, 2025
Question

Paayment getting declined

  • January 30, 2025
  • 1 reply
  • 105 views

My subscription ended last week and It's been 2 days that I'm trying to make payment for my subscription but it’s getting declined every time from every credit card.
This is Very URGENT to me. Even after many mails I haven't Heard back from your team which shows a lack of speedy service from Calendly’s end.


 

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1 reply

David
Community Manager
David
Community Manager
January 30, 2025

Hi ​@Roopankit24305 - Thanks for reaching out, sorry to hear this is going on!

Unfortunately we are a limited to what we can do on the billing side of things, however there are a few things we can try:

  1. Make sure the Country and the Zip code on your billing page are accurate - Some customers will see failures due to a mismatch here
  2. Make sure your billing address and details are up to date.

Beyond this, if you haven’t already, email billing@calendly.com with the request, so our billing team can look into whats going on from their end.

let me know if you have any questions.

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