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briannagorskicoaching
Community Member
February 29, 2024
Question

Payment Error

  • February 29, 2024
  • 1 reply
  • 368 views

My Calendly meeting was successfuly scheduled but my stripe payment didn’t go through after my free trial ended. I signed up for a subscription, should I receive that payment now that everything is fine?

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    1 reply

    jillian
    jillian
    Community Member
    February 29, 2024

    Hi @briannagorskicoaching!

    Great question. Glad to hear you’re up and running on a subscription now and this won’t be an issue moving forward.

    As for the meeting with the unsuccessful payment, I don’t believe it will process now either. In these scenarios, since the integration was basically inactive, it never sent the payment request to Stripe. But the best way to check and see if that client was charged or is pending would be to login to your Stripe account as that’s where the charge and processing would have occurred. We can’t see that part at all.

    In the event your client was not charged, you should be able to generate a payment link to collect payment or you can cancel the customer’s event (please let them know first!) and have them rebook with the proper integration setup.

    Hope this helps!

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