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Hi Calendly Support,

I’ve successfully integrated Stripe with my Calendly account, and the payment setup appears to be complete. However, when clients attempt to book an appointment and proceed to payment, an error message appears stating that the card or payment has been declined.

I’ve tested this with multiple valid cards and the issue persists. The Stripe account is active and functioning correctly outside of Calendly, so the issue seems to be with the integration during the booking/payment process.

Could you please assist in identifying the cause of this error and guide me on how to resolve it?

Thank you,

Hi ​@Akasha45225 - Thanks for reaching out and reporting this!

It looks like you may be encountering some unexpected behavior. To help us investigate further-and to ensure you don't have to share personal information in a public forum, could you please collect the following information?

  • A screenshot of the issue
  • A screen recording or video, if possible
  • A brief description of what you expected to happen instead
     

Once you’ve gathered this information, you can either email us at support@calendly.com or chat with us directly from your account for quicker assistance. Our support team will help dig into the issue from there!

Let me know if you have any questions!

 

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